But if you want to let your form users choose the state of the ticket, you’ll need to add choice fields and map them properly. You’ll just manually select the priority, status, and type of the ticket in the customization lightbox and all submissions will have the same priority, status, and type. Therefore, you can set a priority, status, and type for the new ticket without having to add choice fields to your online form. When mapping choice fields, you’ll notice that the first items that appear in the select dropdown are options from Zendesk and what appear under are the available options you’ve enabled in the form editor. In the 123FormBuilder – Zendesk customization lightbox of your form in the form creator, you can match your form’s input fields and choice fields with fields from your Zendesk account.
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